The tide of surveys gets worse -- "would you please rate our survey?"
Submitted by brad on Tue, 2014-06-24 17:25Five years ago, I posted a rant about the excess of customer service surveys we're all being exposed to. You can't do any transaction these days, it seems, without being asked to do a survey on how you liked it. We get so many surveys that we now just reject these requests unless we have some particular problem we want to complain about -- in other words, we're back to what we had with self-selected complaints.