Instead of hold music, natural sounds?
Submitted by brad on Sat, 2007-07-14 00:21We all hate waiting on hold, and we shouldn't have to. But companies don't do a lot to make it easier, do they?
Most people, I presume, when at their desks, put the hold music on speakerphone, and turn it low. The worst hold musics are ones where a human voice breaks in every 30 seconds or so to remind us that "all agents are busy" or tries to convince us to go to the web site or buy something else. These are the worst because we have to perk up and listen to the human voice to make sure it's not the agent finally getting to us.