Non Forbes

Instead of hold music, natural sounds?

Submitted by brad on Sat, 2007-07-14 00:21

We all hate waiting on hold, and we shouldn't have to. But companies don't do a lot to make it easier, do they?

Most people, I presume, when at their desks, put the hold music on speakerphone, and turn it low. The worst hold musics are ones where a human voice breaks in every 30 seconds or so to remind us that "all agents are busy" or tries to convince us to go to the web site or buy something else. These are the worst because we have to perk up and listen to the human voice to make sure it's not the agent finally getting to us.

Topic: 
Telecom

How to get a subsidy on any phone (even an iPhone)

Submitted by brad on Thu, 2007-07-12 20:58

This idea came to me via Al Chang. I'm shopping for a new smartphone, and I have been dismayed at how hard it is to get just what I want and not pay a huge fee for it. Right now I'm leaning towards the new HTC Mogul, in part because the Sprint SERO offer is just too good to pass up.

However, in the GSM world, one thing that's frustrating is that carriers only provide a limited number of phones, and in some cases, such as the Nokia E62, they actually rip useful features out of the phones before offering them. (The E61 has Wifi, the E62 removes it!) But the subsidy, which can be $200 to $300 is also too rich to pass up if you're signing up for new service. If they are going to force you into a 2 year contract -- which they do for anything, even just a change of plan -- you are foolish not to take this subsidy.

So here's Al's plan. Go out and buy the phone you want, unlocked (or locked to the carrier you plan to use) from whatever source you like, including cell dealers, Amazon, Dell or eBay.

Next go to your carrier's web site and find the most subsidized phone they sell which works with the plan you intend to use. Find the most subsidized phone by looking at the subsidy price, and comparing it to the typical "completed auction" price on eBay for a no-contract (locked or unlocked) phone. It is often the case, by the way, that there are eBay sellers who will sell you phones that cost $200 after subsidy in the carrier's store for $1 because they kick back to you the kickback they get from the carrier for selling you a fancy phone on a fancy plan. (I have not tried these sellers but they generally have top reputations and lots of happy comments from phone buyers so I presume it works. It does not, however, work with SERO.)

Topic: 
Telecom
What a great idea

The dark ages of lost data are over

Submitted by brad on Tue, 2007-07-10 01:42

For much of history, we've used removable media for backup. We've used tapes of various types, floppy disks, disk cartridges, and burnable optical disks. We take the removable media and keep a copy offsite if we're good, but otherwise they sit for a few decades until they can't be read, either because they degraded or we can't find a reader for the medium any more.

Topic: 
Technology

Jobs warns knockoff iPhone "lacks many key features"

Submitted by brad on Thu, 2007-07-05 16:19

Steve Jobs of Apple Computer warned today that a rumoured cheap Chinese iPhone knockoff making its way toward America is an inferior product which lacks many of the important features of the iPhone. "It may look a bit like an iPhone, but when consumers discover all the great iPhone features that are missing from it, we think they'll still line up at Apple Stores for the genuine article," said Jobs in a released statement. Designed by software nerds, the knockoff, dubbed the "myPhone" by fans, has not yet been confirmed.

Apple released a list of features reported to be missing from the "myPhone."

  • The iPhone has special software that assures you will always use the trusted AT&T cellular network. Lacking this software, the myPhone accepts any SIM card from any random network. Users may find themselves connected to a network that doesn't have the reputation for service, trust and protecting the privacy of customers that AT&T has. Or its data speed which is almost double what we're used to with dialup.
  • With the myPhone, users may be stuck without 2 years of guaranteed AT&T service and won't get their price locked in for 2 years. AT&T's EDGE network is so good "you won't find yourself able to quit."
  • The iPhone is configured to assure you the latest iTunes experience. The myPhone might function before you have installed the latest iTunes and registered your phone with it. Indeed, the myPhone lacks the protections that block it from being used without registering it with or reporting back to anybody, depriving the user of customer service and upsell opportunities.
  • The iPhone has special software that assures all applications run on the iPhone have been approved by Apple, which protects the user from viruses and tools that may make the user violate their licence agreements. The myPhone will run any application, from any developer, opening up the user to all sorts of risks.
  • The iPhone protects users from dangerous Flash and Java applications which may compromise their device and confuse the user experience.
  • myPhones don't forbid VoIP software that may cause the user to accidentally make calls over wireless internet connections instead of the AT&T network. Quality on the internet is unpredictable, as is the price, which can range down to zero, causing great pricing uncertainty. With the iPhone, you always know what calls cost when in the USA.
  • The iPhone saves the user from receiving distracting instant messages over popular IM services, adding calm to your day.
  • Music and videos in the iPhone are protected by Apple FairPlay brand DRM. On the myPhone, which lacks the important DRM functionality, music can be freely copied to other devices the user owns, putting the user at risk of infringing copyrights.
  • The iPhone assures users will only play media files in approved formats, and not risky open source formats.
  • The iPhone protects the user from setting a song in their device as a ringtone, saving those around him from annoyance and protecting the user from violating music copyrights and performance rights.
  • The iPhone bluetooth functions have careful security management. Users are protected from using bluetooth to exchange files with other users (such files are risky) or accidentally printing or communicating with your computer. Bluetooth is only used for headsets and headphones as was intended. The myPhone lacks these important protections.
  • The iPhone only uses its internal flash drive. The user is protected against hard drives, which have moving parts and can put data at risk.
  • The myPhone battery has a removable door over it, which can get lost, or allow the battery to fall out or be stolen. The iPhone's battery is solidly protected. Users are also assured they will use only Apple certified batteries and not subject to the risk of aftermarket batteries, which may explode, killing the user.
  • The iPhone is for sale only in the USA and primarily for use there. This encourages users to stay home in America which is good for the economy and their own peace of mind.
  • The iPhone, unlike the myPhone and all other cell phones, sells at a very solid markup for Apple, assuring Apple executives and stockholders will be happy, and the company will be around to support the iPhone for years to come. The myPhone, it is rumoured, will be purchasable in a wide variety of stores, confusing the buyer with too much choice, price wars and depriving them of the special experience of an Apple or AT&T store.
  • As a result, the myPhone lacks the Apple brand "coolness" which is built into the iPhone and every other Apple product. "Nobody's going to have to spend days in line for a myPhone," said Jobs. "You won't have people thrusting them in your face all week to show you how cool they are." Many iPhone users report their experience waiting in line was great fun, and that they met all sorts of new people.

MyPhones are predicted to sell for $350 without contract, $150 with a 2 year contract to the provider of your choice.

Topic: 
Best Of Blog
Comedy
Telecom

Standardize computer access in hotels, and vnc everywhere

Submitted by brad on Tue, 2007-07-03 16:15

Hotels are now commonly sporting flat widescreen TVs, usually LCD HDTVs at the 720p resolution, which is 1280 x 720 or similar. Some of these TVs have VGA ports or HDMI (DVI) ports, or they have HDTV analog component video (which is found on some laptops but not too many.) While 720p resolution is not as good as the screens on many laptops, it makes a world of difference on a PDA. As our phone/PDA devices become more like the iPhone, it would be very interesting to see hotels guarantee that their room offers the combination of:

Topic: 
Best Of Blog
Technology

iPhone eBay Frenzy

Submitted by brad on Fri, 2007-06-29 13:48

Earlier I wrote about the frenzy buying Plastation 3s on eBay and lessons from it. There's a smaller scale frenzy going on now about the iPhone, which doesn't go on sale until 6pm today. With the PS3, many stores pre-sold them, and others lined up. In theory Apple/AT&T are not pre-selling, and limiting people to 2 units, though many eBay sellers are claiming otherwise.

The going price for people who claim they have one, either for some unstated reason, or because they are first in line at some store, is about $1100, almost twice the cost. A tidy profit for those who wait in line, time their auction well and have a good enough eBay reputation to get people to believe them. Quite a number of such auctions have closed at such prices with "buy it now." If you live in a town without a frenzy and line it might do you well to go down to pick up two iPods. Bring your laptop with wireless access to update your eBay auction. None of the auctions I have seen have gone so far as to show a picture of the seller waiting in line to prove it.

eBay has put down some hard terms on iPhone sellers and pre-sellers. It says it does not allow pre-sales, but seems to be allowing those sellers who claim they can guarantee a phone. It requires a picture of the actual item in hand, with a non-photoshopped sign in the picture with the seller's eBay name. A number of items show a stock photo with an obviously photoshopped tag. In spite of the publicised limit of 2, a number of people claim they have 4 or more.

It seems Apple may have deliberately tried to discourage this by releasing at 6pm on Friday, too late to get to Fedex in most places. Thus all most sellers can offer is getting the phone Monday, which is much less appealing, since that leaves a long window to learn that there are plenty more available Monday, and loses the all-important bragging rights of having an iPhone at weekend social events. Had they released it just a few hours earlier, I think sales like this would have been far more lucrative. (While Apple would not want to leave money on the table, it's possible high eBay prices would add to the hype and be in their interest.)

As before, I predict timing of auctions will be very important. At this point even a 1 day auction will close after 18 hours of iPhone sales, adding a lot of rish. The PS3 kept its high value for much of the Christmas season, but the iPhone, if not undersupplied, may drop to retail in as little as a day. A standard 1 week auction would be a big mistake. Frankly I think paying $1200 (or a $300 wait-in-line fee) is pretty silly.

The iPhone, by the way, seems like a cool generalized device. A handheld that has the basic I/O tools including GSM phone and is otherwise completely made of touchscreen seems a good general device for the future. Better with a small bluetooth keyboard. Whether this device will be "the one" remains to be seen, of course.

Update:

Topic: 
Internet
Tags: 
eBay

The 3D Street with HDTV

Submitted by brad on Wed, 2007-06-27 17:44

If you go to the cities of Asia, one thing I find striking is how much more three-dimensional their urban streets are. By this I mean that you will regularly find busy retail shops and services on the higher floors of ordinary buildings, and even in the basement. Even in our business areas, above the ground floor is usually offices at most, rarely depending on walk-by traffic. There it's commonplace. I remember being in Hong Kong and asking natives to pick a restaurant for lunch.

Topic: 
Futurism

Is robot delivery on the roadmap for self-driving cars?

Submitted by brad on Mon, 2007-06-25 14:41

Last week I talked briefly about self-driving delivery vehicles. I've become interested in what I'll call the "roadmap" (pun intended) for the adoption of self-driving cars. Just how do we get there from here, taking the technology as a given? I've seen and thought of many proposals, and been ignoring the one that should stare us in the face -- delivery. I say that because this is the application the DARPA grand challenge is actually aimed at. They want to move cargo without risks to soldiers. We mostly think of that as a path to the tech that will move people, but it may be the pathway.

Robot delivery vehicles have one giant advantage. They don't have to be designed for passenger safety, and you don't have to worry about that when trying to convince people to let them on the road. They also don't care nearly as much about how fast they get there. Instead what we care about is whether they might hit people, cars or things, or get in the way of cars. If they hit things or hurt their cargo, that's usually just an insurance matter. In fact, in most cases even if they hit cars, or cars hit them, that will just be an insurance matter.

A non-military cargo robot can be light and simple. It doesn't need crumple zones or airbags. It might look more like a small electric trike, on bicycle wheels. (Indeed, the Blue Team has put a focus on making it work on 2 wheels, which could be even better.) It would be electric (able to drive itself to charging stations as needed) and mechanically, very cheap.

The first step will be to convince people they can't hit pedestrians. To do that, the creators will need to make an urban test track and fill it with swarms of the robots, and demonstrate that they can walk out into the swarm with no danger. Indeed, like a school of fish, it should be close to impossible to touch one even if you try. Likewise, skeptics should be able to get onto bicycles, motorcycles, cars and hummers and drive right through the schools of robots, unable to hit one if they try. After doing that for half an hour and getting tired, doubters will be ready to accept them on the roads.

Topic: 
Robocars
Tags: 
self-driving cars
deliverbots

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