I've ranted before about just how hard it has become to configure and administer computers. And there are services where you can hire sysadmins to help you, primarily aimed at novice users.
But we advanced users often need help today, too. Mostly when we run into problems we go to message boards, or do web searches and find advice on what to do. And once we get good on a package we can generally fix problems with it in no time.